Refund policy

Last updated: August 11, 2026

At Royal Roastery, we take pride in preparing and delivering high-quality specialty nuts, coffee, sweets, desserts, chocolates, gelato, gourmet gifts, and other food and beverage products.

Because many of our products are perishable, temperature-sensitive, handmade, customized, or intended for immediate consumption, this Refund Policy is designed to protect food safety, product quality, and our customers.

1. Food Products and Returns

For food-safety reasons, Royal Roastery does not accept physical returns of food or beverage products after they have left our store, been picked up, or been delivered.

This includes opened or unopened:

Nuts, seeds, coffee, tea, and spices
Chocolates, sweets, baklava, and desserts
Gelato and other frozen or refrigerated products
Café drinks and prepared food
Perishable or temperature-sensitive products
Gift boxes containing food
Seasonal or limited-release food products
Custom, personalized, or made-to-order products

Returned food products are never placed back into inventory or resold.

This does not prevent you from reporting an item that arrived damaged, incorrect, incomplete, defective, or otherwise affected by a verified quality issue.

2. Damaged, Incorrect, Missing, or Quality-Affected Items

If your order arrives damaged, incorrect, incomplete, or with a quality issue, contact Royal Roastery within 48 hours of delivery or pickup.

Please provide:

Your full name
Your order number or receipt
A description of the issue
Clear photographs of the affected product
Photographs of the product label, packaging, and shipping box when applicable
Any other information reasonably needed to review the issue

Please keep the affected product and its original packaging until we complete our review. We may be unable to approve a claim if the product, packaging, or requested documentation is discarded before we can evaluate it.

After reviewing the circumstances, Royal Roastery may offer an appropriate remedy, which may include:

A replacement
A partial refund
A full refund
Store credit
Correction of a missing or incorrect item
Assistance with a carrier claim

The remedy will depend on the nature of the issue, available evidence, product availability, and applicable law.

Submitting a request does not automatically guarantee a refund, replacement, or store credit.

3. Change-of-Mind Requests

We do not provide refunds, exchanges, or store credit because a customer:

Changed their mind
Ordered the wrong item, size, flavor, or quantity
Did not enjoy a flavor or product after receiving the item as described
Failed to review ingredients, allergen information, or product details
No longer wants the order after preparation or fulfillment has begun
Was unavailable to receive or retrieve a delivered package
Failed to pick up an eligible local pickup order within the communicated timeframe

Nothing in this section limits rights that cannot legally be waived.

4. Allergies and Dietary Considerations

Royal Roastery products may contain or come into contact with allergens, including tree nuts, peanuts, milk, eggs, wheat, soy, sesame, and other ingredients.

Customers with allergies, sensitivities, medical conditions, or dietary restrictions should review available product information and contact us before ordering.

We cannot guarantee that any product is completely free from allergens or cross-contact. A refund may not be available when accurate ingredient or allergen information was provided before purchase and the product was prepared correctly.

If you believe the product received does not match the ingredient or dietary information presented at purchase, contact us within 48 hours so we can investigate.

5. Order Cancellations and Changes

We may be able to approve a cancellation or change only before the order has:

Entered preparation
Been customized or assembled
Been packed or fulfilled
Been transferred to a carrier
Been scheduled or prepared for pickup

Once preparation or fulfillment has begun, cancellation or modification may not be possible.

Submitting a cancellation request does not mean the order has been canceled. An order is canceled only after Royal Roastery confirms the cancellation.

6. Custom Orders and Deposits

Custom cakes, catering, wholesale orders, corporate gifts, personalized gift boxes, special-event orders, and other made-to-order purchases may require separate terms, advance payment, or a deposit.

Payments may become nonrefundable after Royal Roastery begins:

Purchasing special ingredients or materials
Designing or personalizing the order
Preparing or producing the order
Reserving production capacity
Scheduling staff or services

The specific terms communicated for a custom or special order will control if they differ from this general policy.

7. Final Sale Items

The following are final sale unless they arrive damaged, incorrect, incomplete, or affected by a verified quality issue:

Food and beverage products
Perishable products
Refrigerated or frozen products
Custom or personalized products
Made-to-order products
Catering and special-event orders
Seasonal and limited-release products
Sale or promotional products marked final sale
Gift cards, except where otherwise required by law

8. Local Pickup and In-Store Purchases

Local pickup is available only where offered during checkout or otherwise confirmed by Royal Roastery.

Please inspect your order before leaving the store whenever possible. If an issue is not immediately visible, contact us within 48 hours and retain the product, receipt, and packaging for review.

Failure to collect a prepared pickup order does not automatically qualify the order for a refund, particularly when the order contains perishable, customized, or made-to-order products.

9. Third-Party Delivery Orders

Orders placed through Uber Eats, DoorDash, or another third-party marketplace are also subject to that platform's payment, cancellation, delivery, and refund procedures.

If you paid through a third-party platform, you may need to report the issue and request a refund directly through that platform. Royal Roastery cannot always issue a direct refund for a payment processed by another company.

10. Refund Method and Processing

If a monetary refund is approved, it will normally be issued to the original payment method.

Refund processing times depend on the bank, card issuer, payment provider, or third-party platform. Royal Roastery does not control how quickly a financial institution posts an approved refund.

Shipping, expedited delivery, service, handling, and third-party delivery fees are generally nonrefundable unless:

Royal Roastery caused the problem
The applicable service was not provided
We approve the refund based on the circumstances
A refund is otherwise required by law

Original shipping charges cannot be refunded when the order received an order-level free-shipping discount because no shipping amount was paid.

11. Abuse and Fraud Prevention

Royal Roastery reserves the right to deny claims involving suspected fraud, altered evidence, repeated policy abuse, intentional damage, false statements, or circumstances that cannot reasonably be verified.

We may limit service or refuse future orders when reasonably necessary to protect our customers, employees, business, or payment systems.

12. Your Legal Rights

Nothing in this Refund Policy limits any consumer right or remedy that cannot legally be waived.

13. Contact Us

For refund, cancellation, or order concerns, contact:

Royal Roastery
1180 Terry Parkway, Suite 103
Terrytown, Louisiana 70056
United States

Phone: 504-800-8555
Email: info@royalroasterynola.com
Website: https://royalroastery.com
Shipping Policy: royalroastery.com/policies/shipping-policy

We appreciate your support and the opportunity to make things right whenever possible.