Privacy policy

Last updated: August 11, 2026

Royal Roastery ("Royal Roastery," "we," "us," or "our") operates royalroastery.com and our related online store, cafés, communications, and services. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, place an order, visit one of our locations, contact us, join our email or SMS marketing lists, or otherwise interact with us.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

Depending on how you interact with Royal Roastery, we may collect the following categories of personal information:

Contact and account information

This may include:

  • Name
  • Email address
  • Telephone number
  • Billing and shipping address
  • Account login information
  • Birthday, when voluntarily provided
  • Communication and marketing preferences

Order and transaction information

This may include:

  • Products viewed, added to a cart, purchased, returned, or requested
  • Order numbers
  • Purchase history
  • Payment status
  • Shipping, pickup, and delivery details
  • Gift messages and recipient information
  • Custom-order or wholesale-request details

Payment card information is processed by Shopify, Shopify Payments, or another authorized payment processor. Royal Roastery does not directly store complete payment-card numbers.

Website and device information

When you browse our website, we and our service providers may automatically collect information such as:

  • IP address
  • Browser and device type
  • Operating system
  • Device identifiers
  • Cookie identifiers
  • General location derived from an IP address
  • Pages, products, and collections viewed
  • Searches performed
  • Links or advertisements clicked
  • Items placed in a shopping cart
  • Referring website
  • Date, time, and duration of visits
  • Interaction and viewing history on our website

Communications

We may collect the information you provide when you:

  • Contact customer service
  • Submit a contact or wholesale form
  • Request information about gifting, custom cakes, events, press, partnerships, careers, or sponsorships
  • Participate in a survey, promotion, contest, or event
  • Leave a review or communicate with us through social media
  • Subscribe to email or SMS marketing

In-store and rewards information

If you participate in Royal Rewards or interact with us in a café, we may collect information such as your name, phone number, email address, birthday, purchase activity, rewards activity, and preferences. In-store rewards information may be maintained through Clover or another point-of-sale provider and may be separate from your Shopify customer account.

2. How We Collect Personal Information

We may collect personal information:

  • Directly from you
  • Automatically through cookies and similar technologies
  • From Shopify and other service providers
  • From payment, fulfillment, delivery, and point-of-sale providers
  • From marketing, advertising, and analytics partners
  • From social media platforms when you interact with us
  • From publicly available sources, where permitted by law
  • From another person when they purchase or send a gift to you

3. How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders
  • Provide shipping, pickup, or delivery
  • Process payments and refunds
  • Create and manage customer accounts
  • Provide customer service
  • Respond to questions and requests
  • Administer rewards and loyalty programs
  • Personalize website content and product recommendations
  • Remember shopping-cart activity
  • Understand website use and viewing behavior
  • Improve our products, cafés, website, marketing, and customer experience
  • Send transactional messages about orders, accounts, or service requests
  • Send email marketing when you have subscribed or when otherwise permitted by law
  • Send SMS marketing only when you have provided the required express consent
  • Measure advertising and marketing performance
  • Detect, investigate, and prevent fraud, misuse, and security incidents
  • Enforce our policies and agreements
  • Comply with legal, tax, accounting, and regulatory obligations
  • Protect the rights, property, and safety of Royal Roastery, our customers, and others

4. Email and SMS Marketing

Email marketing

If you subscribe to Royal Roastery email marketing, we may send you product announcements, special offers, event information, café news, and other Royal Roastery updates. You may unsubscribe at any time by selecting the unsubscribe link in an email.

SMS marketing

If you separately and expressly agree to receive SMS marketing, Royal Roastery may use the mobile telephone number you provide to send recurring automated promotional and personalized marketing text messages. These messages may include product drops, special offers, event announcements, café news, and Royal Roastery updates.

Consent to receive marketing text messages is not a condition of purchasing any goods or services. Message frequency varies. Message and data rates may apply.

You may withdraw SMS consent at any time by replying STOP to a marketing text message. After submitting STOP, you may receive a final message confirming your opt-out. Reply HELP for assistance or contact us at info@royalroasterynola.com.

We may use Shopify Messaging and other authorized SMS service providers to process consent records, maintain subscriber information, deliver messages, and support the SMS program.

Mobile information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. We may disclose mobile information to service providers that help us operate our messaging program, such as platform providers, telecommunications providers, and vendors that assist with message delivery, customer support, fraud prevention, security, analytics, or legal compliance.

Text-message originator opt-in data and consent records will not be shared with third parties for purposes unrelated to providing the messaging service, except as required by law.

5. Cookies and Similar Technologies

We, Shopify, and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Keep the website functioning
  • Remember preferences and shopping-cart contents
  • Authenticate accounts
  • Prevent fraud and improve security
  • Understand website traffic and customer interactions
  • Measure marketing performance
  • Personalize content and advertisements
  • Record product and page viewing history

Some cookies are necessary for the website to function. Other cookies may be used for analytics, personalization, or advertising where permitted by law and consistent with your privacy choices.

You may manage cookies through our cookie or privacy-preference controls when available. You may also adjust browser settings to reject or delete cookies. Blocking certain cookies may affect website functionality.

6. How We Disclose Personal Information

We may disclose personal information to the following categories of recipients:

Shopify

Our online store is hosted by Shopify. Shopify processes personal information to provide ecommerce, checkout, payment, customer-account, analytics, security, marketing, and related services.

Service providers

We may disclose information to vendors that provide:

  • Website hosting
  • Payment processing
  • Order fulfillment
  • Shipping and delivery
  • Point-of-sale services
  • Email and SMS communications
  • Customer support
  • Data storage
  • Analytics
  • Advertising
  • Fraud prevention
  • Security
  • Professional, legal, and accounting services

These providers may use personal information only as permitted by their agreements with us and applicable law.

Delivery and fulfillment partners

When necessary to complete an order, we may disclose relevant information to shipping carriers, couriers, DoorDash, Uber Eats, other delivery services, or fulfillment providers.

Advertising and analytics partners

Subject to applicable law and your privacy choices, we may disclose identifiers, device information, browsing activity, purchasing activity, and website interactions to advertising or analytics partners to measure performance, understand audiences, and deliver relevant advertising.

Certain privacy laws may define some advertising-related disclosures as "sharing," "sale," or "targeted advertising," even when no money is exchanged. Where required, you may opt out through the privacy-choice mechanism available on our website or by contacting us.

Business transactions

We may disclose personal information in connection with a merger, financing, acquisition, reorganization, sale of assets, bankruptcy, or similar business transaction.

Legal and safety purposes

We may disclose personal information when reasonably necessary to:

  • Comply with applicable law or legal process
  • Respond to lawful government requests
  • Enforce our agreements or policies
  • Detect or prevent fraud or security incidents
  • Protect the rights, safety, and property of Royal Roastery, our customers, or others

We do not sell mobile telephone numbers or SMS consent information to third parties for their independent marketing purposes.

7. Data Storage, Security, and Retention

Personal information may be stored by Royal Roastery and our service providers, including Shopify, point-of-sale providers, communications platforms, cloud-storage providers, and other vendors.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No system or method of transmission is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to:

  • Provide our services
  • Maintain customer and transaction records
  • Honor marketing preferences and opt-out requests
  • Resolve disputes
  • Prevent fraud
  • Enforce agreements
  • Satisfy legal, accounting, tax, and regulatory obligations

Retention periods depend on the type of information, the purpose for which it was collected, our ongoing relationship with you, and applicable legal requirements.

SMS consent records and opt-out records may be retained as necessary to document compliance and honor your communication preferences.

8. Your Privacy Rights and Choices

Depending on where you live, you may have the right to:

  • Request access to personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain personal information
  • Request a portable copy of certain information
  • Opt out of certain targeted advertising, sharing, or sales
  • Restrict or object to certain processing
  • Withdraw consent when processing is based on consent
  • Appeal a decision concerning a privacy request
  • Receive equal service and pricing without unlawful discrimination for exercising a privacy right

To submit a privacy request, email info@royalroasterynola.com with the subject line Privacy Request. Please describe your request and provide enough information for us to verify your identity.

We may request additional information to verify your identity and protect your account. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification.

You may also use Shopify's privacy controls at: https://privacy.shopify.com/

9. Marketing Choices

You may:

  • Unsubscribe from marketing emails using the link in any marketing email
  • Opt out of SMS marketing by replying STOP
  • Request SMS assistance by replying HELP
  • Adjust cookie or privacy preferences through our website controls when available
  • Change browser settings to limit cookies
  • Contact us to update your marketing preferences

Opting out of marketing does not prevent us from sending necessary transactional or service-related communications, such as order confirmations, shipping notices, account notices, or responses to requests.

10. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13. If you believe a child has provided personal information to us, please contact us so we can review and, where appropriate, delete it.

11. Third-Party Websites and Services

Our website may link to third-party websites, social media platforms, delivery services, or other services that we do not control. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.

12. International Data Transfers

Royal Roastery and our service providers may process or store personal information in the United States and other countries. These locations may have privacy laws different from those in your jurisdiction. Where required, appropriate safeguards will be used for international transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, legal obligations, or technology. The revised policy will be posted on this page with an updated "Last updated" date.

14. Contact Us

For privacy questions, requests, or complaints, contact:

Royal Roastery
Email: info@royalroasterynola.com
Website: https://royalroastery.com
Privacy Policy: royalroastery.com/policies/privacy-policy