Shipping policy

Last updated: August 11, 2026

Royal Roastery ships eligible products from our New Orleans headquarters, bringing our specialty nuts, coffee, sweets, chocolates, gourmet gifts, and other select products directly to customers across the United States.

This Shipping Policy explains where we ship, how orders are processed, and what to do if a delivery problem occurs.

1. Shipping Availability

Royal Roastery currently ships eligible products to addresses within the contiguous 48 United States.

We do not currently offer standard website shipping to:

Alaska
Hawaii
United States territories
Canada
Other international destinations
P.O. boxes when the selected carrier or product is not eligible

Customers seeking delivery to Alaska, Hawaii, Canada, or another unsupported destination may contact us before ordering. Special shipping arrangements are not guaranteed and may involve additional costs, restrictions, or delivery time.

2. Product Shipping Eligibility

Not every Royal Roastery product is eligible for shipping.

Shipping may be unavailable or restricted for:

Gelato and frozen products
Refrigerated products
Café drinks and prepared food
Highly perishable desserts
Temperature-sensitive chocolate
Custom cakes
Products that cannot safely withstand the expected transit time
Products restricted by destination, season, weather, or carrier requirements

The shipping methods shown at checkout are based on the order, destination, and available fulfillment settings. An item appearing on our website does not necessarily mean it can be shipped to every address.

Royal Roastery may delay, modify, or cancel a shipment if we reasonably determine that the order cannot be delivered safely or in acceptable condition.

3. Order Processing

Orders are prepared and shipped with care from our New Orleans headquarters.

Processing time is separate from carrier transit time. The estimated delivery date shown at checkout, when available, may include both processing and transit estimates but is not guaranteed unless the selected carrier expressly provides a guaranteed service.

Orders are generally processed and shipped on business days, Monday through Friday, excluding holidays and carrier closure days.

Processing may take longer because of:

High order volume
Product availability
Fresh preparation or roasting schedules
Custom or gift-box assembly
Seasonal demand
Holidays
Severe weather
Carrier interruptions
Events outside our reasonable control

If an order contains products with different preparation times, the entire order may ship when all products are ready unless we arrange otherwise.

4. Shipping Methods and Delivery Estimates

Available shipping methods and charges are displayed at checkout.

Royal Roastery may use:

UPS
USPS
Another suitable shipping carrier or service

The carrier used may depend on the package size, product type, destination, service availability, weather, and delivery requirements.

Delivery times are estimates unless the carrier expressly states that the selected service is guaranteed. Royal Roastery does not guarantee delivery on a specific date based only on an estimated arrival date.

5. Expedited Shipping

Expedited shipping may be offered for eligible products and destinations.

Expedited service generally shortens carrier transit time. It does not necessarily shorten Royal Roastery's preparation, roasting, customization, or handling time.

If you need an order by a particular date, contact us before placing the order. We will do our best to advise you, but contacting us does not create a guaranteed delivery commitment unless Royal Roastery expressly confirms one in writing.

Expedited shipping charges are not included in free standard shipping promotions.

6. Free Standard Shipping

Royal Roastery offers free standard shipping on eligible online orders with a qualifying merchandise subtotal of $100 or more after discounts and before taxes, shipping charges, or other fees.

When available, free shipping is automatically applied at checkout. No promotional code is required.

Free shipping:

Applies only to eligible orders shipped within the contiguous 48 United States
Applies only to the standard shipping method selected by Royal Roastery
Does not include expedited shipping
May exclude oversized, unusually heavy, perishable, refrigerated, frozen, temperature-sensitive, custom, wholesale, or otherwise restricted products
Does not apply when no eligible shipping method is available for the destination
Cannot be exchanged for cash or applied retroactively

The applicable rate and eligibility displayed at checkout will control for that order.

7. Order Changes and Address Corrections

We may be able to make a change only before the order has been prepared, fulfilled, or transferred to the carrier.

Once a package is in transit, Royal Roastery cannot guarantee that the shipping address, shipping method, or order contents can be changed. Carrier rerouting or interception may be unavailable and may involve additional charges.

Submitting a change request does not mean the change has been completed. A change is effective only after Royal Roastery confirms it.

8. Accurate Shipping Information

Customers are responsible for providing a complete and accurate:

Recipient name
Street address
Apartment, suite, or unit number
City, state, and ZIP code
Telephone number
Email address

Royal Roastery is not responsible for delays, failed deliveries, returns, losses, or additional costs caused by inaccurate, incomplete, or undeliverable information provided by the customer.

If an order must be rerouted or reshipped because of customer-provided information, additional shipping charges may apply.

Food, perishable, customized, or temperature-sensitive products returned because of an incorrect address generally cannot be refunded or resold.

9. Tracking and Delivery

When tracking is available, tracking information will be sent to the email address or telephone number associated with the order.

Tracking information may take time to update after a shipping label is created. A label being created does not always mean the carrier has physically received the package.

Customers are responsible for monitoring tracking and making reasonable arrangements to receive or retrieve the package promptly.

A carrier may:

Leave a package at the delivery address
Deliver it to a mailroom, reception desk, parcel locker, or other authorized location
Require a signature
Attempt redelivery
Hold it at a carrier facility
Return it to Royal Roastery after unsuccessful delivery attempts

10. Delayed Shipments

Carrier delays may occur because of weather, holidays, service interruptions, address issues, high shipping volume, transportation problems, or other events outside Royal Roastery's control.

A carrier delay does not automatically qualify an order for a refund.

If tracking has not updated for an unusual period or the package is significantly delayed, contact us so we can review the shipment and determine whether a carrier inquiry or claim is appropriate.

11. Lost or Missing Packages

If tracking does not show delivery and you believe the package is lost, contact us as soon as possible.

Royal Roastery may need to open an investigation or claim with the carrier before approving a replacement, store credit, or refund. Carrier investigations can take additional time.

If tracking shows that the package was delivered but you cannot locate it:

Check the delivery area, mailbox, parcel locker, mailroom, reception desk, and other safe locations.
Ask household members, neighbors, building staff, or front-desk personnel whether they accepted it.
Review the tracking details and any delivery photograph.
Contact the carrier when appropriate.
Contact Royal Roastery if the package remains missing.

We will review the available delivery evidence and help determine the appropriate next step. A carrier's delivered scan does not automatically guarantee approval or denial of a claim.

12. Damaged, Incorrect, or Incomplete Shipments

Report damaged, incorrect, incomplete, or quality-affected shipments within 48 hours of delivery.

Please provide:

Your full name
Order number
A description of the issue
Clear photographs of the product
Photographs of the product label and interior packaging
Photographs of the exterior shipping box
Photographs showing any visible damage to the package

Keep the product and all original packaging until our review is complete. The carrier may require the packaging for an inspection or claim.

Depending on the circumstances, Royal Roastery may offer a replacement, partial refund, full refund, store credit, correction of the order, or assistance with a carrier claim.

Claims are also governed by our Refund Policy: royalroastery.com/policies/refund-policy

13. Perishable and Temperature-Sensitive Products

Some Royal Roastery products may be affected by heat, cold, humidity, weather, or extended transit time.

We may:

Restrict shipping to particular destinations
Limit available shipping days
Require an expedited shipping method
Hold an order until weather conditions improve
Use insulation, cold packs, or protective packaging
Cancel products that cannot reasonably be delivered in acceptable condition

Customers should monitor tracking and retrieve temperature-sensitive packages promptly after delivery.

Contact us within 48 hours if a temperature-sensitive product arrives damaged or in an unacceptable condition. Include photographs so we can evaluate the circumstances.

14. Returned and Undeliverable Packages

A package may be returned to Royal Roastery because of:

An incorrect or incomplete address
Failed delivery attempts
Refusal by the recipient
Failure to retrieve a held package
Carrier restrictions
An unknown or unavailable recipient

If an eligible, unopened, nonperishable product is returned in resalable condition, we may offer reshipment at the customer's expense or consider a refund less the original shipping costs and other nonrefundable charges.

Food, perishable, custom, and temperature-sensitive products that cannot be safely resold may not qualify for a refund.

If the return resulted from an error by Royal Roastery, we will provide an appropriate remedy.

15. Local Pickup

Local pickup is available only at the Royal Roastery location shown as available during checkout or separately confirmed by our team.

Customers should wait for a pickup-ready confirmation before traveling to the store.

Pickup orders are not shipped. Failure to collect a prepared, perishable, customized, or made-to-order pickup order does not automatically qualify the order for a refund.

16. Third-Party Delivery Services

Orders placed through DoorDash, Uber Eats, or another third-party delivery platform are governed by that platform's delivery, payment, support, and refund procedures.

For the fastest assistance, report delivery issues through the platform where the order was placed. Royal Roastery cannot always refund payments processed by another company.

17. Risk and Non-Waivable Rights

Nothing in this Shipping Policy limits any right or remedy that cannot legally be waived.

Royal Roastery will not exclude responsibility where doing so would be prohibited by applicable law.

18. Contact Us

For shipping assistance or questions about a specific delivery deadline, contact us before placing your order:

Royal Roastery
1180 Terry Parkway, Suite 103
Terrytown, Louisiana 70056
United States

Phone: 504-800-8555
Email: info@royalroasterynola.com
Website: https://royalroastery.com
Refund Policy: royalroastery.com/policies/refund-policy